Exchange Policy

At Bigkus, we strive to ensure your satisfaction with every purchase. If you need to exchange an item, please follow the steps below:

Contact Customer Service: If you need to modify your order before it ships, please reach out to our customer service team promptly.
Modification or Cancellation: We will do our best to accommodate requests such as changes in size, color, or even a full cancellation.

Initiate a Return: If you’ve already received your order and require an exchange, please refer to our Returns Policy to initiate the return process.
Place a New Order: Once your returned item is processed, you can place a new order for the desired replacement item.

If you need to exchange specific items within your order:

Contact Customer Service: Provide your order number and details of the items you wish to exchange.
Return the Original Item(s): Follow the return instructions provided by our customer service team.
Place a New Order: Once we’ve processed your return, you can place a new order for the replacement items.

Before Shipping: If you need to exchange a pre-ordered item before it ships, please contact our customer service team to discuss your options.
After Shipping: If the pre-ordered item has already shipped, follow our Returns Policy to initiate the exchange.

Notification: We will notify you via email once your exchange request has been processed.
Refunds and Adjustments: Any necessary refunds or adjustments will be issued to your original payment method.

Shipping Costs: You may be responsible for return shipping costs unless the item is faulty or incorrectly described.
Restocking Fees: In some cases, restocking fees may apply. Refer to our detailed return and exchange policies for more information.

Website Name: Bigkus

Company Name: REFINED OUTFIT LTD

Company Number: 15032442

Address: 24 Holly Pl, Stoke-on-Trent ST4 3BU, UK

Email: support@bigkus.com

Phone: +447418368198

Customer Support: Monday to Friday, 9:00 a.m. to 5:00 p.m.

Facebook: Bigkus

Pinterest: Bigkusclothing