Cancellation Policy

At Bigkus, we understand that circumstances can change. Here’s our policy on order cancellations:

Full Refund: If your order hasn’t been shipped, you can cancel it for a full refund.
Partial Cancellation: You can cancel specific items within your order before they’re shipped.

If your order has already been shipped, you’ll need to return the item(s) for a refund. Please refer to our Returns Policy for detailed instructions.

You can cancel your pre-order at any time before the item ships. If it has already shipped, you’ll need to return it for a refund.

To cancel your order, please contact our customer service team with your order number:

Please note that restocking fees may apply for orders that have already been shipped and are subsequently cancelled.

Once your cancellation request is processed, you’ll receive a confirmation email. The refund will be issued to your original payment method.

Website name: Bigkus

Company name: REFINED OUTFIT LTD

Company number: 15032442

Address: 24 Holly Pl, Stoke-on-Trent ST4 3BU, UK

Email: support@bigkus.com

Phone: +447418368198

Customer support: Monday to Friday, 9:00 a.m. to 5:00 p.m.

Facebook: Bigkus

Pinterest: Bigkusclothing