Refund Policy

To be eligible for a refund under this policy, the following conditions must be met:

  • Item Condition: The item(s) must be unused, unworn, and in the original condition as received.
  • Original Packaging: The item(s) must be returned in their original packaging with all tags attached.
  • Request Deadline: You must submit your refund request within 14 days of receiving your order. This timeframe aligns with the Consumer Contracts Regulations 2014.
  • Proof of Purchase: You must provide a valid proof of purchase, such as a receipt or order confirmation email.

Non-Refundable Items

The following items are not eligible for a refund unless they are faulty or incorrectly described:

  • Gift cards
  • Downloadable software
  • Items purchased on sale or with a discount code (unless faulty or incorrectly described)
  • Personalized or custom-made items

Refund Process

  1. Contact Customer Service: To initiate a refund request, please contact our customer service team within 14 days of receiving your order. You can reach us by:

  2. Request Review: We will review your request and assess its eligibility based on our return policy.

  3. Return Authorization (if applicable): If your request is approved, you will receive a return authorization with detailed instructions for returning the item(s).

  4. Return of the Item: Carefully repack the item(s) in their original packaging and send them back to the address provided in the return authorization.

  5. Return Inspection: Upon receiving the returned item(s), we will inspect them to verify their condition and eligibility for a refund.

  6. Refund Processing (if applicable): If the return is approved, we will process a full refund to your original payment method within 14 days of receiving the returned item(s). Please note that it may take additional business days for the refund to appear in your account, depending on your bank or payment processor’s policies.

Shipping Costs

  • You are responsible for the cost of returning the items unless they are faulty or incorrectly described.
  • In case of a refund for a faulty or incorrectly described item, we will cover the return shipping costs.
  • Original shipping charges are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@bigkus.com within 48 hours of receipt. Include photos of the damage as evidence. We will arrange a replacement or full refund, including the return shipping costs.

Refund Period

After your return is approved, it may take up to 14 days for the refund to be processed to your original payment method.

Contact Information

Website name: Bigkus

Company name: REFINED OUTFIT LTD

Company number: 15032442

Address: 24 Holly Pl, Stoke-on-Trent ST4 3BU, UK

Email: support@bigkus.com

Phone: +447418368198

Customer support: Monday to Friday, 9:00 a.m. to 5:00 p.m.

Facebook: Bigkus

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