Return Policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value. If for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer, will not be eligible for a refund.
  2. Request your Return Authorization Number by emailing [email protected] with a detailed reason for your return and photos or videos of the product supporting your reason. Once approved, you will receive a confirmation email and the address of the nearest warehouse where you can send the product you wish to return.
  3. To assure your refund, please use a trackable mail service; we will not be responsible for lost or missing packages.
  4. Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved, meaning the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and still haven’t received your refund, please contact us.

Return Address

All returned products should be sent to the address: 24 Holly Pl, Stoke-on-Trent ST4 3BU, UK

Questions?

Visit our FAQ page or contact our customer service team for further assistance.

Contact Information

Website name: Bigkus

Company name: REFINED OUTFIT LTD

Company number: 15032442

Address: 24 Holly Pl, Stoke-on-Trent ST4 3BU, UK

Email: [email protected]

Phone: +447418368198

Customer support: Monday to Friday, 9:00 a.m. to 5:00 p.m.